At vip999, the privacy of Brazilian players is taken seriously. This Policy explains what data we collect, how we use it, who we may share it with, and what your rights are as a data subject, in accordance with the LGPD.
The essentials every Brazilian player needs to know about how we handle your data
Vip999 processes all personal data of Brazilian players in strict accordance with the General Data Protection Law (Law No. 13,709/2018). You have the right to access, correct, port, and delete your data at any time.
All connections to vip999 are secured with 256-bit SSL encryption — the same standard used by Brazil's leading banks. Your registration details, financial information, and betting history are transmitted with complete security.
Vip999 never sells, rents, or trades your personal data to third parties for commercial purposes. Data is only shared with essential partners required for the platform to operate — and always under a data protection agreement.
We collect only the data strictly necessary for each purpose: registration, identity verification, payment processing via Pix, and compliance with legal obligations. Nothing beyond what is needed to provide the service.
Your betting history on vip999 — which games you played, when you placed bets, and how much — is personal and confidential information. We never share this history with employers, family members, or any other party you have not authorized.
You have real control over your data at vip999. Access, correct, export, or request deletion of your information directly from your account dashboard or through our Portuguese-language support available 24×7 via live chat.
This Privacy Policy describes how vip999, operated through the platform available at vip999.express ("vip999", "we", "Platform"), collects, uses, stores, and protects the personal data of users ("Player", "you", "Data Subject") in accordance with Brazil's General Data Protection Law (LGPD — Federal Law No. 13.709, of August 14, 2018).
For the purposes of this Policy, vip999 acts as controller of the personal data of players registered on the platform — that is, it is responsible for decisions regarding the processing of personal data. When we engage service providers to carry out certain processing activities on our behalf, they act as operators and are contractually required to process data in accordance with our instructions and in compliance with the LGPD.
This Policy applies to all vip999 platform users — including unregistered visitors, players with active accounts, and former players whose accounts have been closed (whose data may be retained as required by law).
Vip999 collects personal data in different ways and at different points during your interaction with the platform. We follow the principle of minimization — we collect only what is necessary for each specific purpose.
Every piece of data collected by vip999 has a specific and legitimate purpose. Below are the main purposes and the data used for each:
| Purpose | Data Used |
|---|---|
| Account creation and management | Full name, CPF, email address, mobile number, date of birth, residential address |
| Identity verification (KYC) | Photo ID, proof of address, selfie, CPF |
| Payment processing | Bank details, Pix key, card data (tokenized), CPF |
| Fraud prevention and anti-money laundering | IP address, transaction history, documents, behavioral patterns |
| Provision of gaming services | Betting history, balance, gaming preferences |
| Customer support | Account data, support history, email address, mobile number |
| Marketing communications (with consent) | Email, mobile number, communication preferences |
| VIP program and promotions | Betting history, accumulated points, VIP level |
| Technical platform improvement | Anonymized and aggregated browsing data |
| Compliance with legal and regulatory obligations | Registration, financial, and identity data |
Vip999 does not use your data for purposes other than those listed above without prior notice and, where applicable, without requesting new consent.
Under the LGPD, all processing of personal data requires a legal basis. vip999 processes your data in accordance with the following legal grounds set out in Law No. 13.709/2018:
Vip999 never sells your personal data to third parties. We may share data only in the situations below, always with appropriate safeguards in place:
To deliver vip999's services, we work with service providers who act as data processors on our behalf. These partners have access only to the data required for their specific functions and are contractually obligated to handle it in compliance with the LGPD:
Vip999 may disclose personal data when required by law, court order, or request from a competent authority — including regulatory bodies, the Federal Revenue Service, the Public Prosecutor's Office, or financial oversight agencies (COAF). In such cases, we disclose only the minimum data necessary to fulfill the legal requirement.
We may share data when necessary to protect the rights, property, or safety of vip999, our players, or third parties — for example, in cases involving fraud investigation, money laundering, or platform misuse.
Vip999 retains your personal data for as long as necessary to fulfill the purposes described in this Policy or as required by law. General retention periods are:
| Data Type | Retention Period | Justification |
|---|---|---|
| Registration data (name, CPF, email) | 5 years after account closure | Legal obligation — anti-money laundering |
| Financial transaction history | 5 years | Legal and regulatory tax obligation |
| Identity documents (KYC) | 5 years after closure | Compliance with anti-fraud and AML regulations |
| Betting and gaming history | 5 years | Regulatory compliance and dispute resolution |
| Access and security logs | 6 months | Marco Civil da Internet (Law No. 12.965/2014) |
| Marketing communications | Until consent is withdrawn | Consent as legal basis |
| Customer support data | 2 years after resolution | History for service improvement and potential dispute resolution |
Once the applicable retention period expires, data is securely deleted or anonymized. Anonymization ensures the data can no longer be linked to you individually, even with reasonable effort.
Vip999 applies robust technical and organizational measures to protect your personal data against unauthorized access, misuse, alteration, disclosure, or destruction. Key measures in place include:
Vip999 uses cookies and similar technologies to enhance your experience on the platform, ensure services function correctly, and analyze usage on an aggregated basis. Below we explain the types of cookies we use:
| Cookie Type | Purpose | Duration | Required? |
|---|---|---|---|
| Keep your session active, authenticate your login, and ensure account security | Session / 30 days | Yes | |
| Remember your language preferences, account settings, and last deposit method | 12 months | No | |
| Understand how players use the platform in aggregated, anonymized form for technical improvements | 12 months | No | |
| Detect and prevent fraud and identify suspicious access attempts | Session / 7 days | Yes |
You can manage your cookie preferences through the consent banner displayed on your first visit to vip999 or through your browser settings. Disabling essential cookies may prevent the platform from functioning correctly — including logging in to your account. Analytical and functional cookies can be disabled without affecting basic access to vip999.
Vip999 may use third-party analytics tools to understand aggregated user behavior. These tools operate on anonymized data and do not allow individual players to be identified. We do not use behavioral advertising cookies from third-party networks.
Vip999 is an adult entertainment platform — strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under 18.
During registration, we collect date of birth and CPF, and perform an eligibility check. If we become aware that a user under 18 has created a vip999 account — through false information or misuse of a third party's data — we will immediately close the account, delete the minor's data from our systems, and refund any deposited funds in accordance with applicable refund procedures.
If you are the legal guardian of a minor and suspect they have created an account on vip999, please contact us immediately via live chat or email at suporte@vip999.express so we can take the appropriate action without delay.
The LGPD grants you, as a data subject, a set of rights that vip999 is fully committed to honoring. You may exercise any of the rights below at any time.
Request a complete copy of all your personal data that vip999 holds about you, including registration details, betting history, and transactions.
Request the correction of inaccurate, outdated, or incomplete data. Many corrections can be made directly from your vip999 account dashboard.
Request the deletion of data processed on the basis of your consent. Data retained to fulfill a legal obligation cannot be deleted before the period prescribed by law.
Request your data in a structured, machine-readable format for transfer to another controller, in accordance with ANPD regulations.
Withdraw your consent to marketing communications at any time, free of charge and without providing a reason, via your account dashboard or by email.
Request information about which public and private entities vip999 has shared your data with.
To exercise any of these rights, contact vip999 via live chat (available 24h in Portuguese) or by email at suporte@vip999.express. We will respond within 15 business days, as required by the LGPD. In some cases, we may need to verify your identity before processing the request.
Some of the service providers and game providers that vip999 works with may be based in or process data outside Brazil — for example, game providers with servers in Europe or Asia, or cloud infrastructure services with data centers in different countries.
When international data transfers take place, vip999 applies the following safeguards to ensure your data remains protected:
Vip999 does not transfer personal data to countries that do not offer protections equivalent to those of the LGPD without implementing the safeguards described above.
Vip999 may update this Privacy Policy periodically to reflect changes in its services, Brazilian legislation, or its data protection practices. Whenever material changes are made, active account holders will be notified by email and/or via an in-platform notification at least 7 (seven) days before the changes take effect.
Continued use of the vip999 platform after any changes take effect constitutes acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.
The date of the last update is always shown at the top of this Policy. Previous versions may be requested from our support team.
For any questions, requests, or complaints regarding how vip999 handles your personal data, you can reach us through the following channels:
How to request access, correction, or deletion of your data — simple and hassle-free
Open the live chat on vip999 and let the agent know you wish to exercise a data subject right under the LGPD. Available 24×7 in Portuguese.
To protect your privacy, we verify that the request is genuinely from you. You may be asked to provide your CPF and account verification details.
We will formally respond to your request within 15 business days, as required by the LGPD. Many requests are resolved within 48 hours.
Protecting your privacy and promoting responsible gambling are two commitments that go hand in hand at vip999. Your gameplay behavior data is never shared with third parties — we use it internally only to provide effective self-management tools: deposit limits, session alerts, and self-exclusion.
If gambling is negatively affecting your life, call CVV: 188 (free, 24h) or visit our Responsible Gaming page.